Refund policy
Cancellation Policy
You have the option to cancel your order and obtain a refund before it is dispatched. After it has been sent, please allow it to arrive before initiating the return procedure.
Returns & Exchanges
Your satisfaction is our priority. Most items that are in their original condition can be returned within 30 business days of receipt.
- Contact our Customer Service team to initiate a return and provide information about the item(s) along with the reason for the return.
- Once you receive our return instructions, carefully package the item(s) in their original packaging.
- Return the item(s) following the provided guidelines. We will supply you with the return address and shipping details once your return is confirmed. (Important: Returns without prior authorization will not be accepted).
- Most returns are processed within 5 business days after we receive your package.
Return Conditions
You have 30 business days from the date of delivery to decide if an item is suitable for you. Please reach out to us within this period for returns or exchanges.
To qualify for a return, items must be unused and in their original packaging, along with a receipt or proof of purchase.
Do not return your item directly to the manufacturer.
Return Charges
If the return is due to an error on our part (such as incorrect or defective items), we will issue a full refund.
If the return is based on customer preference (for instance, dissatisfaction with the product or ordering the wrong size), a full refund will also be issued.
No restocking fee will be charged for returns.
Refunds (if applicable)
Once we have received and assessed your return, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 10 business days.
Delayed or Missing Refunds (if applicable)
If you have not received your refund, please first verify your bank account. Then, contact your credit card provider, as processing times may vary.
If problems persist, reach out to your bank. For further assistance, please email us at Support@maehab.shop.shop.
Sale Items (if applicable)
Refunds are only available for items purchased at full price; items marked as sale cannot be refunded.
Exchanges (if applicable)
We only facilitate exchanges for items that are defective or damaged. To request an exchange for the same item, please email us at Support@maehab.shop.shop.
Shipping durations for exchanged items may vary based on location.
Return Address
To begin a return, please contact us at Support@maehab.shop.shop. We will provide you with a return address upon acceptance; returns submitted without prior authorization will be declined.
We are eager to assist you. Feel free to reach out to us at:
Email: Support@maehab.shop.shop